Missed Opportunities

Editor's Note: This blog post also appears on LinkedIn.

Conversation Overheard Between 2 Friends in December 1992

Bob: “I’m buying some stock in the Snapple Company. The company is doing really well, and I think it’s going to take over the market. Want to spend that $5,000 you have on $15 a share and join me?”

George: “I think the beverage market is really over-crowded, so I think I’ll pass. Thanks for thinking of me and asking though.”

Fast Forward to 2014

Today, the stock purchased for $5,000 in 1992 would have split several times and now be worth over $40,000. What a huge missed opportunity!

Many times over my life I have been presented with an opportunity and passed for one reason or another. Some decisions proved to be the right one, while others were later identified as a true missed opportunity.

Common business sense suggests significant research and data to support the options considered. After all, intelligent business decisions are made based on data, right?

What about gut feelings or intuition? Several times over my career, data suggested one action while my intuition suggested a totally different – and way out there – action. For the most part, the data-based decisions provided the expected results, but every once in a while, my gut reaction proved to be the better path instead.

So, how do you tell which opportunities are worth the effort and which ones aren’t? What if there is no data to support your intuition? As a business leader you have to make that call, taking both the credit if it works and the responsibility if it fails.

What happens if you don’t make a decision? Well, that’s a decision in and of itself.

There are several common reasons leaders choose to not make a decision or to do nothing about an opportunity:

• We don’t have enough capital right now
• There’s too much going on in the company/market place right now
• We don’t have the right people in place
• I’m the only one who wants to do it

What commonality do you see in each of those reasons?

They are all simply excuses for not leading.

So you don’t have the capital – get it. There’s too much going on – great! Your competition won’t expect you to do anything and you’ll gain a competitive edge. Don’t have the right people? Get them or hire contractors.

Last, but not least, no one else wants to do it. Really? Then refine the message of your vision and actively share that vision with your team. 

Just like Bob and his friend George above, perhaps they aren't buying the opportunity because you haven’t sold it well.

Before founding her own consulting firm, Dawn Gannon served as a respected project management and administrative operations professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative and volunteer management, consumer education, public outreach, event planning, relationship-building efforts, and strategic planning. She is a contributor on LinkedIn, the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.

I Am Now a Contributor on LinkedIn!

Exciting news! I've been invited to be a contributor on LinkedIn!!

So, instead of a regular post this week here on the Management in Motion blog , I thought I'd share this wonderful news and my first contribution here. 

With the Memorial Day Weekend just a few days away, and Fleet Week beginning in NYC, I chose to write about how great teamwork tackles the logistical challenges faced by our military, and those we face in business and life.

I also talk about the pride I feel in being a US Military Veteran, and acknowledge the sacrifice also willingly made by the families of those who serve.

As you celebrate the holiday weekend, be sure to thank all the veterans and their families that you know; or just thank them as you pass them in the street. If you are in the NYC area, check out all the activities of Fleet Week. Who knows, you might run into me there!

Before founding her own consulting firm, Dawn Gannon served as a respected project management and administrative operations professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative and volunteer management, consumer education, public outreach, event planning, relationship-building efforts, and strategic planning. She is a contributor on LinkedIn, the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.

Mom Always Said...

Dotty Coleman & Dawn Coleman Gannon

As a child, I listened to what my mother said – sometimes.

However, as I have gotten older, I often find myself hearing her speaking inside my head when faced with specific circumstances in business and in life.

So, in honor of Mother’s Day this weekend, I’ll share the few words of wisdom from Mom that seem to come to mind most often for me, and apply them to business.

Honesty is Always the Best Policy – Even When It Hurts.

In business, honesty is always the best policy. But how far does honesty need to go when dealing with competitors and others whose focus is not the growth of your business? How much truth do you tell? Is not telling everything you know about a specific topic, project or program honest or even ethical?

I agree that honesty and transparency is always the best policy, but I also realize that some people just don’t need to know some things. 

Building and maintaining a reputation for honesty and integrity is fairly simple – you tell the truth, regardless of whether or not the person to whom you are speaking wants to hear it. 

However, once you cross the line of honesty and move into the gray area of half-truths or outright fabrications, regaining that reputation for honesty and integrity will cost you more in terms of time and resources than you can imagine.

I, for one, prefer to conduct business with businesses and organizations with reputations of high integrity.

Think Before You Speak.

Anyone who knows me well will tell you that this is one of the hardest things for me to do.

Many times I hear someone talking, or am reading an email, while at the same time inside my head I am preparing my response so I will be ready to jump out with my words of wisdom when they take a breath. In essence, I am preparing my response based on what I THINK they are saying, when in reality, I am not really LISTENING to what they are saying.

Growing up, my father always said that my brain was 5 steps ahead of my mouth. In support of my mother’s “think before you speak” advice, he was suggesting that I slow down and allow the mouth to catch up to the brain by truly listening to what the other person is actually saying before responding.

As a business owner, I have come to truly understand the value of this advice. After all, how can I provide a service if I don’t fully understand the service my client is seeking? 

One good way to do this is to take notes while listening and then responding by relaying back what you just heard.

For instance, you could say, “This is great! Thank you for asking. Before I respond, let me just ensure that we are on the same page. I heard you say that you need X, Y, & Z and …” This gives you an opportunity to clarify (or catch) information that you may not have heard correctly before moving forward.

Opinions Are Like Belly Buttons – Everyone Has One.

We've all heard this, or used other words in place of belly button. The idea is the same, however. In making business decisions, it is vitally important to consider the issue from as many perspectives as possible – especially those that differ from yours.

I don’t know about you, but every time I make a decision based solely on my perspective, it turns out that I missed something important, and then I have to spend additional time and resources changing course. 

In short, don’t make decisions without examining all the facts and perspectives.

Giving Back is One of the Most Important Things You Can Do.

My Grandmother Levitt,
Dotty Levitt Coleman (my mom),
Me, & Grandma Coleman
at my FCAHS graduation.

When I was in high school at FCAHS in Brooklyn, MS, my mother was a member of the South Central Bell Pioneers Clown Troop. She and her co-workers spent considerable time getting into costume/make up and then driving in a chartreuse-colored Aston Martin to an event for the Special Olympics or another community-focused group.

A few times she picked my sisters and I up from school dressed and driving this car … really.

While you are calming down from busting out laughing at the mental picture the last sentence provided, the important lesson I learned was that giving back to the community and to others makes a huge difference to those to whom you are giving. It also gives you a sense of pride and self-satisfaction.

What does this have to do with business you ask? Corporate social responsibility (CSR) is a term that has grown in prominence and practice in business over the last decade. What does CSR mean for you? 

That’s easy – pick an organization or organizations that align with your business mission and goal, and support it (them) with time, resources and financial contributions.

Not only will the organization(s) benefit, but so will you and your reputation within the community. It’s a win-win for everyone!

As all mothers do, my mother had many other things to say, but for the moment, I think I’ll stop here and wish all you moms a happy Mother's Day.

To those who are still struggling with infertility on your journey to motherhood, I wish you the peace of knowing you are not on this journey alone, and the knowledge that there are many who have been where you are, and are willing to help you (resolve.org & theafa.org).

In closing, please feel free to comment and/or share your own “Mom Always Said…” wisdom.

Before founding her own consulting firm, Dawn Gannon served as a respected project management and administrative operations professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative and volunteer management, consumer education, public outreach, event planning, relationship-building efforts, and strategic planning. She is the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.

The Definition of Success

Success as defined
by Merriam-Webster

Merriam-Webster defines the word ‘success’ as 1) the fact of getting or achieving wealth, respect or fame; and 2) the correct or desired result of an attempt.

For some, achieving wealth, etc., is the only correct definition. It is the only goal on which to focus, and those who don’t embrace this truism will always be less than they could be. In essence, nothing else really matters except increasing the financial bottom line and personal prominence.

For others, achieving the desired result of an attempt is the ultimate accomplishment, regardless of what that attempt entails. For instance, many people feel successful because they are able to live simply with relatively little stress and have sufficient funding to support that lifestyle. It is the simple pleasures in life, rather than driving the top of the line 2015 Audi to a multi-million dollar home, that defines success for them.

The definition of success 

is different for everyone.

Don’t get me wrong; there is nothing wrong with either opinion (after all, that’s really what it is). 

The fact of the matter is that the definition of success is different for everyone based on many different factors such as personality, life experiences, and exposure to, or opportunities for, resources to not only set, but to also achieve goals.

For instance, the difference between a nonprofit organization and a for-profit organization is simply the main focus of their efforts. Both want to be successful (whatever that means to them), but they go about it in different ways.

Nonprofits focus most of their efforts and resources on achieving their mission. However, none of that can be done without identifying and soliciting funding/donations to support the programs and services it provides. 

In some nonprofits, the development team is larger than the other organizational teams combined simply because the amount of funding needed to support the mission is so great. While increasing the financial bottom line is a measure of success for a nonprofit organization, it isn’t the most important one. The mission is always Priority #1.

For-profit organizations also have a mission to fulfill, but the most important measure of success for these boards of directors and stockholders is achieving an ever-growing financial bottom line. 

Just like their nonprofit counterparts, for-profits cannot provide programs or services without funding (stockholder and sales) support, so in this case, product sales and stockholder satisfaction are the highest priorities for the team.

Again, neither one is better than the other; they are just different.

For me, the definition of professional success includes the achievement of my academic goals (PhD) and sufficient client-base activity at Dawn GannonConsulting to support my family at or above a specifically-defined (and private) financial level. I have been somewhat successful in reaching these goals, and I know that only time, resources and hard work will make them happen. Without a doubt, there is still much to be done.

However, like everyone else, I also have a personal definition of success. For me, that includes family, friends, good health, and peace of mind. For the moment, I’m doing well there, but there is always room for improvement.

The closer I move to the magical age of 50 (6 months from now!), the more I understand that the underlying key for success for any person or organization is simply the definition. Once you are happy with the definition that meets your needs, all that remains is the journey to get there.

So, I ask: What is your definition of success? What words of wisdom can you share from your journey toward that goal?

Before founding her own consulting firm, Dawn Gannon served as a respected project management and administrative operations professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative and volunteer management, consumer education, public outreach, event planning, relationship-building efforts, and strategic planning. She is the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.

Business Lessons From Infertility

As we approach the end of RESOLVE’s 25^th National Infertility Awareness Week, I found myself reminiscing about the lessons I learned as a result of my own journey which ended 13 years ago with the conscious decision by my husband and I to remain a family of two.

According to the American Society for Reproductive Medicine, the disease of infertility affects one in eight Americans of child bearing age. 

Regardless of whether you are 22 and just found out that you have premature ovarian syndrome, so your eggs are essentially 65 years old, or you are 35 and have been unable to carry a child to term over the last 5 years or more because of recurrent miscarriages or other medical issues, infertility takes a toll on you emotionally, mentally, physically, financially, and professionally. 

Quite frankly, it takes over your life.

I won’t bore you with the details of our 7-year journey through multiple miscarriages, other than to say that without the support of our family, friends, the RESOLVE organization, work-place supervisors, and a really great mental health professional that specializes in treating patients suffering with infertility, life would be quite different.

So, what does that journey through Hell have to do with business, you ask? Here’s the short list:

Educate yourself on the resources and options available.

Every business leader knows the value of identifying the resources and options available for any given situation. Some require more effort than others to see, and some jump right out at you and scream: PICK ME! In the end, using tools such as a SWOT analysis and market research can be very helpful in making decisions and developing strategies for moving forward.

As for our journey through infertility, without the use all of those resources and the consideration of all the options available at the time, my husband and I probably would not be celebrating our 20^th wedding anniversary next month.

Plan B and Plan C are just as good as Plan A – Really.

The biggest mistake in business is not having a Plan B or a Plan C. Just ask anyone whose business or project failed simply because they were mired in GroupThink, and refused to consider other options. Moreover, many times Plan B or Plan C provide better results than originally projected, and you can find yourself in a much better position than you could have ever dreamed.

Our decision to make Plan C our new Plan A and remain a family of two has not been without its bumps in the road, but we are happy with our choice, and where life has taken us since. Without a doubt, it was the right choice for us. When you make the decision, just be sure it is the right one for you, and fits your circumstances; not anyone else’s.

I am stronger and more capable than I ever imagined.

Clinical research has found that the stress of infertility is just as debilitating as other disease diagnoses. Like a business in crisis, specific infertility journey challenges such as undergoing tests and treatments, miscarriages, or more bad news in terms of options, can identify unidentified strengths and provide many unexpected opportunities to thrive in other ways.

For me, I learned that I can handle much more than I imagined. I also learned that I can multi-task like nobody’s business, and I found an outlet for all my infertility-related stress: volunteering for RESOLVE. 

Volunteering provided me with an opportunity to control at least one aspect of my life, when I could control nothing else. I also met and developed life-long friendships with others who truly understood what I was going through.

Crises provide the opportunity to identify new strengths and take advantage of changing markets or industry conditions.

As an infertility survivor, I can now truthfully say that I am thankful for the journey we took, and the lessons we learned along the way. As a business owner, I am thankful that I can apply what I learned from that experience, and build a better business.

Note: If you, or someone you know, are facing infertility, check out the resources from these nonprofit organizations:

American Fertility Association

American Society for Reproductive Medicine

RESOLVE: The National Infertility Association

Before founding her own consulting firm, Dawn Gannon served as a respected project management and administrative operations professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative and volunteer management, consumer education, public outreach, event planning, relationship-building efforts, and strategic planning. She is the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.

Who Am I?

“Hi! Dawn Gannon. Nice to meet you!”

“Hi, Dawn. I.M. Fulavet. Nice to meet you, too. What brings you here?”

What brings me here – to this moment – to this event? In other words, who am I?

As business men and women, most of us already know the answer to that question, and those who don’t are struggling to find out. 

For those who do know who they are, have you checked in with yourself lately? Are you really who you wanted to be? 

I’m sure Mr. Fulavet believes he is.

I know this blog has a different tone than most of the others I have written, but the Passover and Easter seasons have struck a different chord with me this year. Both holidays represent freedom from captivity, albeit in different ways. 

Reflecting on the meaning of both has led me to ask myself the following questions:

• What if I have unknowingly become captive in a persona I would never have wanted or could believe I could be?
• Is the success of business goals my highest priority? If so, at what cost, both personally and professionally?
• Have I knowingly stepped on and over others to reach my goals? If so, why would I do that when I have been taught all my life that it is unacceptable behavior?
• Do I have my priorities straight? Where do my family, friends, and I myself fall within that list, and why are they in that order?

The answers, for me and anyone else, lie in the answer to the question: Who am I, really?

Granted, in business, the sharks generally consume the little fish and are successful simply because they think only of themselves. As a business leader, thinking and planning for the success of your business is also tremendously important.

However, in the 1998 version of the movie, You’ve Got Mail, Tom Hanks’ character, Joe Fox, tells Meg Ryan’s character, Kathleen Kelly, that the forced closing of her store is just business; that it’s not personal. But it’s Kathleen’s response to that statement that gets me every time. Click the link below to see the scene.

“All that means is that it wasn’t personal to you. But it was personal to me. It was personal to a lot of people. And what’s so wrong with being personal anyway? Whatever else anything is, it ought to begin with being personal.”

In other words, making your business successful is a great accomplishment, as long as you don't forget to be personal as well.

So, who am I? Perhaps I should start with being personal and let Mr. Fulavet take care of himself.

To those who celebrate, Chag Pesach Sameach and Happy Easter!

Before founding her own consulting firm, Dawn Gannon served as a respected management professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative operations management and strategic planning. She is the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.

Lessons Learned Through Volunteering

This week, the Points of Light organization leads National Volunteer Week, which focuses on “inspiring, recognizing and encouraging people to seek out imaginative ways to engage in their communities.”

Having managed many volunteers, and been one myself for various organizations over the years, I happily celebrate this week and to share some of the lessons I learned only through being a volunteer.

First of all, I am happy to celebrate the selflessness of being a volunteer, and the opportunity to make a positive impact on the lives of others. Volunteers are the heart of any organization, and often bear sole responsibility for the administration and management of the programs and/or services offered.

For instance, the most of the local Pop Warner Football organizations are lead and operated by volunteers; no one gets paid to schedule the games, train the players or operate the concession stands. And yet, these volunteers have a tremendous impact on the players and cheerleaders they serve by teaching leadership, teamwork, and sportsmanship. Some of the coaches and leaders in the organization in my local area haven’t had children in the program for years now; they just enjoy giving back and making a difference.

Over the years I have also learned that we all volunteer in one way or another; even in business. Besides helping others, volunteering – even to serve on an employee committee – provides the opportunity to learn new skills, see things from a different perspective and to recognize what is truly important to us personally.

As a volunteer leader and then staffer managing volunteers, I learned that it truly is the little things that make the biggest difference. For example, having a compassionate, patient volunteer who understand the issues of those calling into an organization’s Help Line is priceless to that caller. Many times, callers just need someone who understands what they are going through to listen. Sometimes, it’s the tremendous power of a smiling face and a compassionate greeter at a safe haven for someone coming from a horrible situation. Again, it’s the little things that make a tremendous difference.  

The most surprising lesson I learned through volunteering is that helping others provides a sense of control, often times when I cannot control anything else in my life. The best example of this was borne out in my volunteer service with RESOLVE: The National Infertility Association, when my husband and I were struggling with infertility. Although I later joined the staff, it was my experience as a volunteer that provided me with the ability to control how much time and effort I spent on serving others travelling my same journey.

Dawn and RESOLVE volunteers (bottom row, l to r)
Anne Malave, PhD, Aileen Donato, Ellen Emmerich,
and (top row) April Simanoff at the 2008 Night of Hope.

It was only through my volunteer service to the infertility community that I found the strength to finish mine. In other words, I received more than I gave, found out what is most important to me, and gained an appreciation for those who selflessly give of themselves to make a positive difference. Indeed, it was that volunteer service which set me on the path to many, many great experiences, changed my life for the better, and helped me realize that I want to make a difference in someone else’s life every day.

To all those who volunteer – happy National Volunteer Week and thank you for making a difference in my life!

Before founding her own consulting firm, Dawn Gannon served as a respected management professional in the military, higher education, and healthcare fields for 25 years. As a Lean/Six Sigma Green Belt, Dawn’s commitment and personal mission to improve the lives of others through service to the community focuses on providing administrative and volunteer management, consumer education, public outreach, event planning, relationship-building efforts, and strategic planning. She is the author of the Management in Motion blog, and has written a number of articles for RESOLVE: The National Infertility Association on the topic of childfree living.